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DEVELOPMENTS in the call centre industry analysis, changes, and challenges edited by John Burgess and Julia Connell.

Contributor(s): Material type: TextTextPublication details: New York, NY Routledge c2006Description: xv, 205p.: ill. 24cmISBN:
  • 0415357020
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Item type Current library Collection Call number Copy number Status Date due Barcode
Buku Buku PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR Koleksi Umum (Rak Terbuka) 381.1 DEV (Browse shelf(Opens below)) 32601 Available 0000042733

Includes bibliographical references and index.

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