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DEVELOPMENTS in the call centre industry analysis, changes, and challenges

DEVELOPMENTS in the call centre industry analysis, changes, and challenges edited by John Burgess and Julia Connell. - New York, NY Routledge c2006 - xv, 205p.: ill. 24cm

Includes bibliographical references and index.

ISBN: 0415357020

Subjects--Topical Terms:
Call centers.
GEN
Telecommunication.

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