Complaint management the heart of CRM by Bernd Stauss and Wolfgang Seidel

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Material type: Text

TextPublication details: Australia Thomson c2004Description: x,310p.: ill. 23cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Buku	PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR	Koleksi Umum (Rak Terbuka)	658.812 STA (Browse shelf(Opens below))	32191	Available		0000042366

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Previous	658.812 MAR Lessons From The Past Recollections of Selected Tun Abdul Razak Speeches	658.812 PEE Customer relationship management	658.812 PRI Principles of marketing	658.812 STA Complaint management the heart of CRM	658.812 STE The new marketing conversation creating and strengthening relationships between buyers and sellers	658.8121 LOW Franchising a practical guide for franchisors and franchisees	658.8122 BLY Sales and key account management	Next

Includes bibliographical references and index

Troubleshooting process operations Norman P. Lieberman

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