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Service operation management improving service delivery

Johnson, Robert

Service operation management improving service delivery Robert Johnson, Graham Clark - 2nd.ed. - Prentice Hall Harlow c2005 - vi, 496p.: ill. 25cm

include index

Structural analysis

ISBN: 0273683675

Subjects--Topical Terms:
AEN,DPM,DRM,ANS,DNS
Services in industries--management

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