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		Higher profits through customer lock-in a roadmap Joachim Büschken. by Büschken, Joachim 1964- xx, 686 p. ill. 24 cm Title Material type: Text; Format: print ; Literary form: Not fiction Publication details: Victoria ; London Thomson Learning 2004 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (1)Call number: 658.812 BUS. Place hold Add to cart (remove)
		Complaint management the heart of CRM by Bernd Stauss and Wolfgang Seidel by Stauss, Bernd xx, 686 p. ill. 24 cm Seidel, Wolfgang Title Material type: Text; Format: print ; Literary form: Not fiction Publication details: Australia Thomson c2004 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (1)Call number: 658.812 STA. Place hold Add to cart (remove)
		The customer learning curve creating profits from marketing chaos by Karl Hellman, Ardis Burst by Hellman, Karl xx, 686 p. ill. 24 cm Burst, Ardis Title Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Thompson South-Western; c 2004 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (1)Call number: 658.8342 HEL. Place hold Add to cart (remove)
		Customer relationship management Ed Peelen by Peelen, Ed xx, 686 p. ill. 24 cm Title Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow Prentice Hall c2005 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (1)Call number: 658.812 PEE. Place hold Add to cart (remove)
		The new marketing conversation creating and strengthening relationships between buyers and sellers Donna Baier Stein, Alexandra MacAaron. by Stein, Donna Baier xx, 686 p. ill. 24 cm MacAaron, Alexandra Title Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, Ohio Thomson c2005 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (1)Call number: 658.812 STE. Place hold Add to cart (remove)
		Cara memikat dan menambat hati pelanggan Michael LeBoeuf ; peterjemah Shamsudin Ismail. by LeBoeuf, Michael Shamsudin Ismail Title Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur Dewan Bahasa dan Pustaka c1995 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (2)Call number: 658.812 LEB, ... Place hold Add to cart (remove)
		The outside-in corporation how to build a customer-centric organization for breakthrough results Barbara E. Bund by Bund, Barbara E xx, 686 p. ill. 24 cm Title Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill c2005 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (1)Call number: 658.812 BUN. Place hold Add to cart (remove)
		CUSTOMERS run your company they pay the bills! Elizabeth I. Kearney, Michale J. Bandley by xx, 686 p. ill. 24 cm Kearney, Elizabeth I Title Edition: Malaysian ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur Golden Book Centre c2000 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (2)Call number: 658.812 CUS, ... Place hold Add to cart (remove)
		Sports Economics Rodney D. Fort by Connan, Andrew Russell, Vincent Title Material type: Text; Format: print ; Literary form: Not fiction Publication details: Indianapolis, IN Cisco Press c2003 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (1)Call number: 658.812 CON. Place hold Add to cart (remove)
		Introduction to online market & industry research search strategies, case study, problems, and data source evaluations and reviews editor and contributor, Cynthia L. Shamel ; produced by the Benjamin Group. by Fredricks, Karen S xx, 686 p. ill. 24 cm Orenstein, Lon Title Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. [Chichester Wiley ; John Wiley, distributor] c2007 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (1)Call number: 658.8120 FRE. Place hold Add to cart (remove)
		Managing the new customer relationship strategies to engage the social customer and build lasting value Ian H. Gordon. by Gordon, Ian 1952 June 19- Material type: Text; Format: print Publication details: Mississauga, Ont. J. Wiley & Sons Canada 2013 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (1)Call number: 658.812 GOR. Place hold Add to cart (remove)
		The power of foursquare 7 innovative ways to get your customers to check in wherever they are Carmine Gallo. by Gallo, Carmine Title Material type: Text; Format: print Publication details: New York McGraw-Hill 2012 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (1)Call number: 658.8 GAL. Place hold Add to cart (remove)
		EFFECTIVE E-CRM practices and perspectives edited by S. Jaya Krishnan by Krishnan, S. Jaya Title xx, 686 p. ill. 24 cm Material type: Text; Format: print Publication details: India ICFAI University Press 2006 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (1)Call number: 658.812 EFF. Place hold Add to cart (remove)
		No cover image available A preliminary study on price and quality factors that affecting customer choice on private label brand a case study at tesco, Ipoh Mohamad Fadzillah Bin Osdon...[et.al]. by Mohamad Fadzillah Bin Osdon Title Material type: Text; Format: print Publication details: Perak Politeknik Ungku Omar (PUO) 2010 Availability: No items available. Add to cart (remove)
		LOYALTY MANAGEMENT : From Loyalty Programs to Omnichannel Customer Experiences / Cristina Ziliani and Marco Ieva by Ziliani, Cristina [author] Ieva, Marco (Research fellow in marketing) [author] Material type: Text; Format: print ; Literary form: Not fiction Publisher: London; New York : Routledge, Taylor & Francis Group, 2020 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK UNGKU OMAR, CAWANGAN BERCHAM (6)Call number: 658.812 ZIL 2020, ... Place hold Add to cart (remove)
		CREATING CUSTOMER LOYALTY: BUILD LASTING LOYALTY USING CUSTOMER EXPERIENCE MANAGEMENT / Chris Daffy by Daffy, Chris [author] Material type: Text; Format: print ; Literary form: Not fiction Publisher: London ; New York, NY : Kogan Page, 2019 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK UNGKU OMAR, CAWANGAN BERCHAM (5)Call number: 658.812 DAF 2019, ... Place hold Add to cart (remove)
		Customer communities : engage and retain customers to build the future of your business / Nick Mehta, Robin Van Lieshout. by Mehta, Nick, 1977- [author.] Lieshout, Robin van [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2024] Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK UNGKU OMAR, CAWANGAN BERCHAM (1). Place hold Add to cart (remove)
		Customer relationship management : a global approach / Samit Chakravorti. by Chakravorti, Samit [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Los Angeles : SAGE, [2023]Copyright date: ©2023 Availability: Items available for loan: PERPUSTAKAAN TAN SRI OTHMAN MERICAN, POLITEKNIK UNGKU OMAR (1). Place hold Add to cart (remove)
		THE SHOPPING REVOLUTION : How Retailers Succeed in an Era of Endless Disruption Accelerated by COVID-19 / Barbara E. Kahn by Kahn, Barbara E [author] Edition: Updated and expanded edition Material type: Text; Format: print ; Literary form: Not fiction Publisher: Philadelphia : Wharton School Press, 2021 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK UNGKU OMAR, CAWANGAN BERCHAM (5)Call number: 658.827 KAH 2021, ... Place hold Add to cart (remove)