Communication for constructive workplace conflict / Jessica Katz Jameson.

Includes index.

"Communication for constructive workplace conflict uses an organizational communication framework to describe, analyze, and critique the ways in which daily human behavior and communication contribute to a workplace climate that promotes collaborative conflict management. The book includes theoretical and research-based explanations and diverse cases to provide practical implications for organizational members, whether in senior leadership, supervisory, rank-and-file, or even volunteer positions. A model is presented for participating in the creation of a collaborative environment called LEARN: listening, engaging, acknowledging, (building) rapport and nurturing (relationships). This unique approach focuses not only on communication strategies for managing individual conflicts, but a philosophy for promoting interaction that constructs an environment that invites participation and voice rather than avoidance and silence. The book is based on the author's 25 years of research examining conflict in organizational contexts including corporations, hospitals, public agencies, multi-sector laboratories, and volunteer non-profit organizations. While other books provide practical implications for conflict management, few are focused explicitly on the workplace and make the important point that conflict is difficult to engage in a climate that does not welcome or support employee voice and dissent. The book argues that fostering open climates for conflict may be especially challenging in light of larger societal trends toward increased polarization ans separation from those with divergent views and values. This text will provide readers with evidence-based, practical implications for communication in daily activities in ways that support trust-building and positive relationships that make it easier to directly address workplace conflicts when they arise"--