MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03270cam a22003978i 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
22941689 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250520101521.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
230126s2023 nju 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2023002883 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781119671565 |
| Qualifying information |
(paperback) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Cancelled/invalid ISBN |
9781119671695 |
| Qualifying information |
(adobe pdf) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Cancelled/invalid ISBN |
9781119671657 |
| Qualifying information |
(epub) |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
DLC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HM1126 |
| Item number |
.J356 2023 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
303.6/9 |
| Edition number |
23/eng/20230126 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Jameson, Jessica Katz, |
| Relator term |
author. |
| 9 (RLIN) |
5562 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Communication for constructive workplace conflict / |
| Statement of responsibility, etc |
Jessica Katz Jameson. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
First Edition. |
| 263 ## - PROJECTED PUBLICATION DATE |
|---|
| Projected publication date |
2304 |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Hoboken : |
| Place of producer, publisher, distributer, manufacturer |
Wiley, |
| Date of production, publication, distrribution, manufacture, or copyright notice |
[2023] |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
pages cm |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Source |
rdacarrier |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"Communication for constructive workplace conflict uses an organizational communication framework to describe, analyze, and critique the ways in which daily human behavior and communication contribute to a workplace climate that promotes collaborative conflict management. The book includes theoretical and research-based explanations and diverse cases to provide practical implications for organizational members, whether in senior leadership, supervisory, rank-and-file, or even volunteer positions. A model is presented for participating in the creation of a collaborative environment called LEARN: listening, engaging, acknowledging, (building) rapport and nurturing (relationships). This unique approach focuses not only on communication strategies for managing individual conflicts, but a philosophy for promoting interaction that constructs an environment that invites participation and voice rather than avoidance and silence. The book is based on the author's 25 years of research examining conflict in organizational contexts including corporations, hospitals, public agencies, multi-sector laboratories, and volunteer non-profit organizations. While other books provide practical implications for conflict management, few are focused explicitly on the workplace and make the important point that conflict is difficult to engage in a climate that does not welcome or support employee voice and dissent. The book argues that fostering open climates for conflict may be especially challenging in light of larger societal trends toward increased polarization ans separation from those with divergent views and values. This text will provide readers with evidence-based, practical implications for communication in daily activities in ways that support trust-building and positive relationships that make it easier to directly address workplace conflicts when they arise"-- |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Conflict management. |
| 9 (RLIN) |
5565 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal conflict |
| General subdivision |
Prevention. |
| 9 (RLIN) |
5568 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication in organizations. |
| 9 (RLIN) |
5571 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Organizational behavior. |
| 9 (RLIN) |
564 |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Display text |
Online version: |
| Main entry heading |
Jameson, Jessica Katz. |
| Title |
Communication for constructive workplace conflict |
| Edition |
First edition. |
| Place, publisher, and date of publication |
Hoboken : Wiley, [2023] |
| International Standard Book Number |
9781119671695 |
| Record control number |
(DLC) 2023002884 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
orignew |
| d |
1 |
| e |
ecip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Item type |
Buku |
| Department |
JABATAN PENGAJIAN AM |
| Program |
JPA |
