Complaint management the heart of CRM
Elton, Edwin J.
Complaint management the heart of CRM by Bernd Stauss and Wolfgang Seidel - New York Wiley c1991. - xvi, 736 p. ill. 25 cm.
Includes bibliographical references and index.
047154194X
Investment analysis.
Complaint management the heart of CRM by Bernd Stauss and Wolfgang Seidel - New York Wiley c1991. - xvi, 736 p. ill. 25 cm.
Includes bibliographical references and index.
047154194X
Investment analysis.