| 000 | 00836pam a2200241 a 4500 | ||
|---|---|---|---|
| 003 | mysiuu | ||
| 005 | 20241128122334.0 | ||
| 008 | 130207s2013 mau 000 0 eng d | ||
| 020 |
_a9780132742399 (pbk) _cRM545.15 _qpaperback |
||
| 040 |
_aUPU _beng _cPUO _erda |
||
| 082 |
_a658.812 _bHAR 2013 |
||
| 100 | 1 |
_aHarris, Elaine K. _eauthor _92250 |
|
| 245 | 1 | 0 |
_aCUSTOMER SERVICE: _bA Practical Approach / _cElaine K. Harris |
| 250 | _a6th edition | ||
| 264 |
_aUnited Stated: _bPearson Education, _c2013 |
||
| 300 |
_axv, 175 pages : _billustrations; _c26cm |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 500 | _aIncludes index | ||
| 650 | 0 |
_aCustomer services _92247 |
|
| 942 |
_2ddc _cBK _h658.812 _iHAR 2013 _xJP _yDKP (KEWANGAN DAN PERBANKAN |
||
| 999 |
_c62280 _d62280 |
||