| 000 | 00619nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | 0000000999 | ||
| 008 | 231110s9999 xx 000 0 und d | ||
| 020 | _a0415357020 | ||
| 090 | 0 | 0 |
_a381.1 _bDEV _c2006 |
| 245 | 0 | 0 |
_aDEVELOPMENTS in the call centre industry _banalysis, changes, and challenges _cedited by John Burgess and Julia Connell. |
| 260 |
_aNew York, NY _bRoutledge _cc2006 |
||
| 300 |
_axv, 205p.: _bill. _c24cm |
||
| 500 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCall centers. | |
| 650 | 0 | _aGEN | |
| 650 | 0 | _aTelecommunication. | |
| 700 | 0 | _aBurgess, John | |
| 700 | 0 | _aConnell, Julia | |
| 999 |
_c3001 _d3001 |
||