| 000 | 00587nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | 0000009871 | ||
| 008 | 231110s9999 xx 000 0 und d | ||
| 020 | _a9780073545448 | ||
| 090 |
_a658.812 _bLUC _c2009 |
||
| 100 | _aLucas, Robert W. | ||
| 245 | 0 | 0 |
_aCustomer service _bskills for success _cRobert W. Lucas. |
| 250 | _a4th.ed | ||
| 260 |
_aBoston _bMcGraw-Hill _cc2009. |
||
| 300 |
_axx, 294 p. _bill. (some col.) _c26 cm. |
||
| 504 | _aIncludes bibliographical references (p. 288) and index. | ||
| 650 | _aCustomer service | ||
| 700 |
_axx, 686 p. _bill. _c24 cm |
||
| 700 | 0 | _aTitle | |
| 999 |
_c29617 _d29617 |
||