000 00616nam a2200205Ia 4500
001 0000006406
008 231110s9999 xx 000 0 und d
020 _a9780470119372
090 _a006.786
_bREI
_c2007
100 _aReinhardt, Robert
_c1973-
245 0 0 _aCUSTOMER equity management
_cRoland T Rust, [et.al]
250 _a1st.ed.
260 _aIndianapolis, IN
_bWiley Pub., Inc
_cc2007.
300 _axxxvii, 1232 p.
_bill.
_c24 cm. +
_e1 CD-ROM (4 3/4 in.)
504 _aIncludes index.
650 _aFlash (Computer file)
700 _axx, 686 p.
_bill.
_c24 cm
700 0 _aDowd, Snow.
700 0 _aTitle
999 _c19222
_d19222