| 000 | 00656nam a2200205Ia 4500 | ||
|---|---|---|---|
| 001 | 0000000625 | ||
| 008 | 231110s9999 xx 000 0 und d | ||
| 020 | _a007310132X (alk. paper) | ||
| 090 | 0 | 0 |
_a658.85 _bFUT _c2005 |
| 100 | 0 | _aFutrell, Charles. | |
| 245 | 0 | 0 |
_aABC?s of relationship selling through service _cCharles M. Futrell. |
| 250 | _a9th.ed. | ||
| 260 |
_aBoston, Mass. _bMcGraw-Hill/Irwin _cc2007. |
||
| 300 |
_axx, 539 p. _bill. _c25 cm. + _e1 CD-ROM (4 3/4 in.) |
||
| 504 | _aIncludes bibliographical references (p. 527-53) and index. | ||
| 650 | 0 | _aAEN,DRM,DPM | |
| 650 | 0 | _aSelling. | |
| 700 |
_axx, 686 p. _bill. _c24 cm |
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| 700 | 0 | _aTitle | |
| 999 |
_c1879 _d1879 |
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