TY - BOOK AU - Cook, Roy A AU - Gwen, O Cook TI - Guide to business etiquette SN - 0131449176 PY - 2005/// CY - Upper Saddle River, N.J. PB - Pearson Prentice Hall KW - AEN,DPM,DRM KW - Business etiquette N1 - Includes bibliographical references (p. 111-112) and index; Troubleshooting process operations ER -