TY - BOOK AU - Hemann,Chuck AU - Burbary,Ken AU - Owyang,Jeremiah TI - DIGITAL MARKETING ANALYTICS: MAKING SENSE OF CONSUMER DATA IN A DIGITAL WORLD SN - 9780789759603 U1 - 658.872 PY - 2018/// CY - [New York] PB - Pearson Education, Inc. KW - Internet marketing KW - Digital media KW - Social media KW - Marketing KW - Management KW - fast N1 - Includes bibliographical references and index; Understanding the synergetic digital ecosystem -- Understanding digital analytics concepts -- Choosing your analytics tools -- Digital analysis : brand -- Digital analysis : audience -- Digital analysis : ecosystem -- Return on investment -- Understanding digital influence -- How to use digital analytics to inform marketing programs -- Improving customer service -- Using digital analytics to anticipate a crisis -- Launching a new product -- Building your research plan -- Building reports that will actually be useful -- The future of digital data. ER -