TY  - BOOK
AU  - Harris,Elaine K.
TI  - CUSTOMER SERVICE: : A Practical Approach / 
SN  - 9780132742399 (pbk)
U1  - 658.812  
PY  - 2013///
CY  - United Stated
PB  - Pearson Education
KW  - Customer services
N1  - Includes index
ER  -