Harris, Elaine K. <br/><br/>
CUSTOMER SERVICE:   A Practical Approach /  
Elaine K. Harris 
 - 6th edition 
 - xv, 175 pages :   illustrations;   26cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780132742399 (pbk)  RM545.15 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812   / HAR 2013