TY  - BOOK
TI  - HOW to complain and get results: a CAP guide based on actual complaints handled by CAP
SN  - 9679950832
PY  - 1994///
CY  - Pulau Pinang
PB  - Consumers' Association of Penang
KW  - Consumer education
KW  - Consumer protection
KW  - Citizen participation
KW  - Consumers
KW  - Attitudes
ER  -