MEASURING productivity in services  new dimension 
edited by P. K. Bandyopadhyay, G. S. Gupta 
 - India  The ICFAI  University Press  2006 
 - viii,333 p.  ill.;  23cm 
<br/><br/> Includes bibliographical references and Index 
<br/><br/><label>ISBN: </label>8131405303 
<br/><br/><label>Subjects--Topical Terms: </label><br/>DPM, AEN<br/>Industrial productivity--Measurement<br/>Production management<br/>Service industries--Management