Wright, Nevan J <br/><br/>
The management of service operations 
J. Nevan Wright, Peter Race 
 - 2nd ed 
 - Australia  Thomson  2004 
 - vii, 346p.:  ill,;  2004 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>1884800512  RM293.60 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industrial--Management<br/>DPM, GEN