Bovee, Courtland L <br/><br/>
Business Communication Essentials 
Courtland L. Bovee, John V. Thill 
 - 2nd ed 
 - New Jersey  Peason  c2005 
 - vii, 461p:  ill.  27cm 
<br/><br/> Includes bib.ref.and index 
<br/><br/>Troubleshooting process operations 
<br/><br/><label>ISBN: </label>0131472453 
<br/><br/><label>Subjects--Topical Terms: </label><br/>AEN,DPM,DRM<br/>Business Communication<br/>Business Writing