TY  - BOOK
AU  - Morey, Doc
AU  - xx, 686 p.
AU  - Title
TI  - Phone power: increase your effectiveness every time you're the phone
SN  - 156414366X
PY  - 1998///
CY  - New Jersey
PB  - Career Press
KW  - Telemarketing
KW  - Telephone in business
N1  - Includes index
ER  -