TY  - BOOK
AU  - Spechler, Jay W.,
AU  - Title.
TI  - Managing quality in America?s most admired companies
SN  - 0898061180
PY  - 1993///
CY  - Norcross, Ga.
PB  - Industrial Engineeering and Management Press, Institute of Industrial Engineers
KW  - Malcolm Baldrige National Quality Award
KW  - Case studies
KW  - Total quality management
KW  - United States
N1  - Includes bibliographical references
ER  -