TY  - BOOK
AU  - Evans, James R.
AU  - xx, 686 p.
AU  - Title
TI  - Total quality: management, organization and strategy
SN  - 0324301596 (pbk.)
PY  - 2005///
CY  - Mason, Oio
PB  - Thomson/South-Western
KW  - DRM,DPM,DPM
KW  - Total quality management
N1  - Includes bibliographical references (p. 451-456) and index
ER  -