Effective business communications 
Herta A. Murphy ...[et.al]., 
 - 7th ed. 
 - New York  McGraw-Hill Companies  c1997. 
 - xxii, 617 p.  col.ill.  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0071165878 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Business report writing.<br/>Commercial correspondence.