Knod, Edward M. <br/><br/>
Operations management  meeting customers? demands 
Edward M. Knod, Richard J. Schonberger. 
 - 7th ed. 
 - Boston  McGraw-Hill/Irwin  c2001. 
 - xviii, 714 p.  ill.  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0072320591 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.