TY - BOOK AU - Palmer, Adrian AU - xx, 686 p. AU - Title TI - SMALL Fish Conquering The Big Pond: Simple and Remarkable Ways to Improve Your Marketing Result in a Competitive Environment SN - 0077097483 PY - 2001/// CY - New York PB - McGraw-Hill KW - Service industries KW - Marketing N1 - Includes bibliographical references and index ER -