Himstreet, William C. <br/><br/>
A guide to computer user support for Help Desk & support specialists 
Fred Beisse 
 - Ninth edition 
 - Boston  PWS-KENT Publishing Company  c1990 
 - xvi,768p.  ill.;  23cm 
<br/><br/><label>ISBN: </label>053498147X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Business report writing<br/>Commercial correspondence