TY  - BOOK
AU  - McFedries, Paul.
AU  - xx, 686 p.
AU  - Title
TI  - The essence of total quality management
SN  - 9780470131961
PY  - 2007///
CY  - Indianapolis
PB  - Wiley
KW  - Presentation graphics software
N1  - Includes index
ER  -