McFedries, Paul. <br/><br/>
The essence of total quality management 
John Bank. 
 - 1st.ed. 
 - Indianapolis  Wiley  c2007. 
 - x, 228p.  ill.  26cm 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9780470131961 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Presentation graphics software.