TY - BOOK AU - Vuchic, Vukan R. AU - xx, 686 p. AU - Title TI - Service marketing: People, technology, strategy SN - 9780471758235 PY - 2007/// CY - Hoboken, N.J. PB - Wiley KW - Local transit KW - United States KW - Planning KW - Transportation engineering KW - Urban transportation N1 - Includes bibliographical reference(p.563 - 564) and indexs ER -