TY - BOOK AU - Sloan, Julia AU - xx, 686 p. AU - Title TI - Journal of marketing: Vol.76, No.3, May 2012 SN - 0750678798 PY - 2006/// CY - Amsterdam PB - Elsevier/Butterworth-Heinemann KW - Strategic planning N1 - Includes bibliographical references (p. 267-274) and index ER -