TY - BOOK AU - Thompson, Leigh L. AU - xx, 686 p. AU - Title TI - The mind and heart of the negotiator SN - 0131407384 (pbk. : alk. paper) PY - 2005/// CY - Upper Saddle River, N.J. PB - Pearson/Prentice Hall KW - AEN,DRM,DPM KW - Negotiation in business N1 - Includes bibliographical references and index ER -