The RESULTS-driven  dealing with difficult people 

 - Boston, Mass.  Harvard Business School Press  c2005 
 - ix, 140 p.;  21 cm. 
<br/><br/><label>ISBN: </label>1591396344 
<br/><br/><label>Subjects--Topical Terms: </label><br/>GEN<br/>Interpersonal conflict<br/>Problem employees