George, Jennifer M. <br/><br/>
Understanding and managing organizational behavior 
Jennifer M. George, Gareth R. Jones 
 - 4th.ed. 
 - Upper Saddle River, NJ  Pearson Prentice Hall  c2004. 
 - xxiii, 656 p.  ill.  28cm 
<br/><br/> Troubleshooting process operations 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0131454242 
<br/><br/><label>Subjects--Topical Terms: </label><br/>AEN,DRM,DPM<br/>Organizational behavior.<br/>Organizational effectiveness.