TY  - BOOK
AU  - Gordon, Robert J.
AU  - Chambers, Stuart
AU  - Slack, Nigel
TI  - Operations and process management: principles and practice for strategic impact
SN  - 0273684264
PY  - 2006///
CY  - Harlow, England, New York
PB  - Prentice Hall/Financial Times
KW  - DPM,AEN
KW  - Manufacturing processes
KW  - Process control
N1  - Includes bibliographical references and index; Troubleshooting process operations
ER  -