Leading with questions : how leaders discover powerful answers by knowing how and what to ask / Michael J. Marquardt and Bob Tiede.

Includes bibliographical references and index.

"In this thoroughly updated new edition of his business classic Leading with Questions, internationally acclaimed management consultant Michael Marquardt and Bob Tiede show how you can learn to ask the powerful questions that will generate short-term results and long-term learning and success. Throughout the book, they demonstrate how effective leaders use questions to encourage participation and teamwork, foster outside-the-box thinking, empower others, build relationships with customers, solve problems, and much more. Step-by-step, they will walk you through the process of learning the art of questioning and shows how to use the techniques of active listening and follow-up, presenting guidelines for using questions in myriad situations with individuals, teams, and organizations. Since the 2nd edition (2014), a growing number of well-known global leaders have begun using questions as a key element of their leadership. Over the past 7 years, the co-authors of the proposed 3rd edition have interviewed scores of these leaders. These leaders serve as executives in many of the most-recognized corporations in the world (e.g. Chick-fil-A, AARP, Marriott, Vistage Spain, Popeyes Chicken, Sonic Automotive, Air Asia). The co-authors have also interviewed authors of several best-selling books on the use of questions (e.g., Andrew Sobel, Tom Zigler, John Miller, Ian Cooper, Beverly Kaye) Recent research conducted by academic institutions has expanded their knowledge on how questions change people and organizations"--