Business process modeling, simulation, and design

Laguna, Manuel.

Business process modeling, simulation, and design Manuel Laguna, Johan Marklund. - Upper Saddle River, N.J. [London] : Pearson Education Pearson/Prentice Hall ; c2005. - xiii, 429 p. : ill. 26 cm. + 1 CD-ROM.

One CD-ROM in pocket attached to inside back cover.

Includes bibliographical references and index. Troubleshooting process operations

013091519X


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